Returns & Refunds

Last updated: October 8, 2026

Our artwork is printed to order. We want you to receive the correct item in good condition, and we’ll work to resolve problems promptly.

Damaged, Defective, Misprinted or Wrong Items

If your order arrives damaged, defective, materially misprinted, or different from what you ordered, email loondonarts@hotmail.com with your order number and clear photos. Please contact us within 30 days after delivery to support a timely claim. Where the issue is confirmed, we will offer an appropriate replacement or refund at no additional cost, subject to applicable law.

Lost Packages

For an order that appears lost in transit, contact us within 30 days after the estimated delivery date. We will investigate with the carrier or fulfillment partner and work toward a replacement or refund if the package is confirmed lost.

Made-to-Order Prints & Change of Mind

Because our prints are created after purchase, we generally cannot accept voluntary returns for a change of mind, an incorrect size selected by the customer, or preference-based reasons after production has started. However, any cancellation, return or withdrawal rights you have under applicable consumer law still apply. Certain countries grant return rights for non-personalized items even if made to order. Please contact us so we can handle requests according to your location and applicable law.

Cancellations & Order Changes

Contact us immediately if you need to cancel or edit your order. We will try to help before production begins, but production can start quickly and changes may no longer be possible. Statutory rights remain unaffected.

How to Request a Return or Refund

Email loondonarts@hotmail.com with your order number, product title, reason for the request, and photos if the order is damaged or incorrect. We will respond with the appropriate next steps and return instructions where applicable. Do not send products to an unspecified address without contacting us first.

Refund Timing

Approved refunds are typically returned to the original payment method. Posting times depend on your financial institution and payment processor, subject to mandatory legal deadlines.

Printed Colors

Small differences between display screens and physical print colors are possible. If you believe the print is materially defective or misprinted, please let us know.